Frequently asked questions

Standard delivery takes 5–7 working days and express delivery takes 3–5 working days, anywhere in South Africa. The same times apply to locally sourced and imported products.

Delivery is free on orders over R750. Below that, the fee for your address is shown at checkout before you pay. Outlying and rural areas may carry a surcharge, which is also shown at checkout. Delivery details

Yes. If you change your mind, you have 7 days to return an item. If something is faulty, it’s covered by our minimum 12-month warranty.

See returns and refunds for how to start a return, or warranty for faults.

At checkout you’ll see every payment option available for your order, including PayPal. Every payment goes through Shopify’s encrypted checkout, so your full card details are never shared with us.

When your parcel leaves our warehouse, we email you a tracking link. You can also check your order status any time by signing in to your account.

If something looks stuck, WhatsApp us on 064 553 1661 with your order number.

We buy from local South African distributors and import some products directly. Wherever an item comes from, delivery times are the same and it carries our minimum 12-month warranty.

Yes. Choose collection at checkout and pick your order up at Wilzone Cell Shop, Rosehill Mall, R72, Port Alfred, Monday to Friday, 09:30–17:30. Orders are usually ready within 24 hours. Bring proof of purchase, such as your order confirmation email. Map and directions

A real person replies within one working day. Our support hours are Monday to Friday, 08:00–17:00. WhatsApp is the quickest way to reach us.