Every product we sell carries a minimum 12-month warranty. Many carry longer.
What is covered
Defects in materials and workmanship under normal use. If the product stops doing what it was sold to do, and you have not broken it, that is a warranty claim.
The warranty period for each product is shown on its product page. Where a manufacturer offers a longer period than 12 months, you get the longer one.
What is not covered
- Accidental damage, drops, liquid ingress and cracked screens
- Normal wear on consumable parts — batteries, cables, ear tips, suitcase wheels
- Damage from unauthorised repairs or modifications
- Damage from using the wrong charger or power supply
- Cosmetic marks that do not affect function
Claiming
- Email sohanrasool@icloud.com with your order number and a description of the fault. Photos or a short video help enormously.
- We assess and respond within one working day.
- If it is a valid claim, we arrange collection at our cost.
- You get a repair, a replacement, or a refund — and within the first six months, that choice is yours to make.
Turnaround
Most warranty claims are resolved within 10 working days. Items needing manufacturer assessment can take longer, and we will tell you upfront if that is the case rather than leaving you guessing.
Proof of purchase
Your order number is all we need. We keep the records — you do not have to hunt for a receipt.
Your statutory rights
This warranty is in addition to, and does not replace, your rights under the Consumer Protection Act 68 of 2008, which includes a six-month right to return goods that are defective or not fit for purpose.