Changed your mind? You have 7 days. Something faulty? You have far longer than that.
7-day change of mind
If you simply do not want the item, you can return it within 7 days of delivery for a refund, provided it is:
- Unused and in original condition
- In its original packaging, with all accessories, manuals and free gifts included
- Not one of the excluded items listed below
For change-of-mind returns, you cover the cost of returning the item to us. We refund the purchase price once the item arrives back and passes inspection.
Faulty, damaged or incorrect items
This is on us, entirely. If your item arrives damaged, is not what you ordered, or fails within the warranty period, contact us and we will arrange collection at our cost. You choose a repair, a replacement, or a full refund.
Report transit damage within 48 hours of delivery so we can lodge a claim with the courier.
What cannot be returned for change of mind
- Items where the hygiene seal has been broken (in-ear headphones, earbuds)
- Software, digital downloads and activated licence keys
- Gift cards
- Items damaged through misuse, accident or unauthorised repair
None of these exclusions affect your rights if an item is defective.
How to start a return
- Email sohanrasool@icloud.com with your order number and what is wrong.
- We reply within one working day with a return reference and instructions.
- Send it back, or wait for our courier if we are collecting.
- Once inspected, refunds are processed within 5 working days to your original payment method.
Your rights under South African law
Nothing on this page limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, including the statutory cooling-off period for electronic transactions and the right to goods that are of good quality, in working order and free of defects.